Refund policy

A. Cancellation policy

Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby consumers are defined as any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of revocation, you must inform us (Marcel Tallen, Am Ölwerk 20, 49744 Geeste, Germany, Tel.: 05937978881, E-mail: marcel.tallen@matada.de) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not return the goods to us freight collect.

3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back to us.

Marcel Tallen

Am Ölwerk 20

49744 Geeste

Germany

Email: marcel.tallen@matada.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

________________________________

Signature of consumer(s) (only if notification is made on paper)

________________

Date

(*) Delete as applicable

Status: May 8, 2025, 2:31:15 p.m.